LIFE:STYLE GIFT CARDS AND VOUCHERS, TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY

1. General

In purchasing and or using any products from Motivates, you agree to be bound under these Terms and Conditions (the Terms) effective at the time of your purchase and/or use and all terms incorporated by reference. Should you not agree to all of these Terms, do not make any purchases and/or use any goods and/or Services from Motivates. Motivates Inc Limited (”Motivates”, ”we”, ”our”, or ”us”) make products available for purchase via our websites, mobile applications and other products and services (collectively, the ”Services”). Your purchase and/or use of any products through these is governed by these Terms and your use of the Services is governed by these Terms and our general service Terms and Conditions (available via the our website at lifestylegiftcards.co.uk ). In addition any collection and/or use of your data in connection with these terms and conditions are governed by our sperate data protection privacy policy terms and conditions also available via our website at lifestylegiftcards.co.uk (the ”Privacy Policy”)
These Terms apply to the purchase of the life:style Gift Cards, life:style digital eGift Cards and Print-at-Home Vouchers, including, but not limited to life:style Ultimate, life:style Eat, life:style Home and life:style Fashion & Beauty, life:style Happy Birthday, life:style Christmas, life:style Thank You, life:style Congrats (the Range) and should be read carefully before use or purchase.
life:style Gift Cards, eGift Cards and Vouchers are wholly owned and operated by Motivates Inc. Ltd a company registered in England and Wales under Company registration number 11319734 (Motivates). Our registered offices are at 3 Bath Place, London EC2A 3DR.
We reserve the right to change or modify these Terms at any time at our sole discretion. Should we make changes to these Terms, notice will be provided such as through sending you a notification, providing notice through the Services or by updating the ”Last Updated” date at the bottom of these Terms. We strongly advise you to review these Terms each time you make a purchase from us to ensure that you understand the terms and conditions applicable to your purchase.
Should you have any enquiries relating to these Terms, please contact us at [email protected].

2. Definitions and Interpretation

Throughout these Terms the following definitions and interpretation shall apply:

Activation : all Gift Cards sold by us need to be activated before Registration. We usually activate Gift Cards within 24 hours of being purchased.
life:style for Business Rewards Gift Cards: a life:style eGift Card or Physical Gift Card ordered by a corporate customer and issued by us to their employees or customers to be used for Redemption. See Clause 14 for specific references.
Basket: means a page on the Website which displays your currently selected Gift Cards and Personalisation intended for purchase . Items in the Basket can be edited, deleted or duplicated prior to Checkout.
Contract: means the agreement by you to purchase the goods and/or services offered by us and our agreement to provide you with the goods and/or services governed by the these Terms of Sale and our general Terms and Conditions, the formation of said contract between us and you is defined under Clause 6 of these Terms of Sale.
Customer Support: means the life:style employees, websites and materials used to provide help and assistance to you. Contactable at [email protected].
Checkout: means a page on the Website which displays details of an Order along with fields for you to enter the recipient, payment infor mation and a button to press to confirm the Order.
Delivery Agents: means any postal or courier company appointed by us from time-to-time.
eGift Card: a type of Gift Card that only exists in digital form and is delivered to the recipient, specified by you, by a secure webpage linked from an email sent by us to the recipient, and adds value to the recipient's life:style Account on the Redeem Website after Registration.
Gift Card[s]: means any Physical Gift Card, eGift Card, Print-at-Home Voucher, Retail Mall Gift Card or life:style for Business Rewards Gift Card sold and issued by us.
Gift Card Code[s]: means the alpha-numeric code written on the back of a Retail Mall Gift Card purchased from a Retail Mall, revealed after the Recipient scratches the cover off covering foil, and used by the Recipient in Registration.
Guest Checkout: may use the Services by creating a life:style Account or by using th e Se rvices via our guest checkout function pursuant to these Terms.
Insert: a physical A6 sized card, included in the packaging of a Physical Gift Card, which shows the value of the Gift Card and the personal message (if included) defined in the Personalisation of the Order.
life:style: means the brand owned and operated by us which features on the Range of Gift Cards, email communications, promotional materials and websites produced by us.
life:style Account: an online account created by an individual user of the Website when they have registered their details to facilitate the purchase of the Services.
Motivates: means Motivates Inc Limited a company registered in England and Wales under Company registration number 11319734 (”Motivates”). The Company registered offices are at 3 Bath Place, London EC2A 3DR.
Order: means a number of Gift Car ds and/or Services you intend to purchase or have pu rchased from us.
Order Confirmation: means a digital record which represents our acceptance of your Order and agreement to deliver to the contents of the Order to the recipient in accordance with the terms of the Contract. The Order Confirmation is displayed on a webpage after Checkout, via an email to the email address you provided at Checkout and, if you are a signed-in user, in the My Account section of the Website.
Personalisation: means the ability for you to add a specified monetary value to a Gift Card Order, include a personal message, upload a personal photo, choose imagery from our library and, in the case of a Physical Gift Card Order, to select a Wallet or Premium Box as the packaging.
Physical Gift Card: means a type of Gift Card made from compostable plastic which displays a Reference Number, Security Code and QR Code to facilitate Redem ption, packaged in either a Premium Box or Wallet, along with an Insert and is delivered by a Delivery Agent.
PIN: means a code which secures access to a webpage which hosts an eGift Card.
Premium Box: means a high-quality box available as a packaging option for the Physical Gift Card at the Personalisation stage. The Price of this option is added to the Order and is visible in the Basket.
Price: means the price in GBP £'s sterling as advertised for each item available for purchase from our website.
Print-at-Home Voucher: means a type of Gift Card available as a downloadable PDF file which displays a Reference Number, Security Code and QR Code to facilitate Redemption.
QR Code: means a digital fingerprint image, displayed on a Physical Gift Card or Print-at-Home Voucher, which can be scanned by a digital camera with the intention o f time-saving by redirecting your web browser to the Redeem Website and automatically entering the Reference Number.
Range: means differently branded Gift Card types available to purchase on our Website, including, but not limited to, life:style Ultimate, life:style Eat, life:style Home, life:style Fashion & Beauty, life:style Happy Birthday, life:style Christmas, life:style Congrats and life:style Thank You.
Recipient: is the person who seeks to redeem the Gift Card for their benefit which may or may not be the person who purchased the Gift Card.
Redeem Website: means a website with the URL of redeem.lifestylegiftcards.co.uk hosted by us and where recipients of Gift Cards can perform Redemption.
Redemption: means the process of swapping some or all of the value on a Gift Card for the equivalent value on a Retailer Gift Card[s].
Reference Number: means the alpha-numeric string of characters displayed on a Gift Card, which uniquely identifies it.
Registration: means the process whereby the recipient of the Gift Car d initiated Redemption by entering their personal details together with the Reference Number and Security Code, or Gift Card Code into a page on the Redeem Website. Registration is only available after Activation has occurred. For eGift Cards, Registration occurs when the recipient presses Swap & Shop on the eGift Card's summary page.
Retailer: means a company or organisation who has an agreement in place with us, along with operational and technical integrations, which allow Redemption to be possible on the Redeem Website. These agreements can change from time-to-time and any changes will be displayed on the Website.
Retail Mall Gift Card[s]: a range of life:style branded Gift Cards sold in selected UK retailers (including bu t not limited to Sainsbury's, WH Smiths, Co-Op, Asda and Wilko ) and available for sale to the general public. Retail Mall Gift Cards are purchased and activated at the checkout of the retailer, with the value being loaded at the point-of-sale.
Retailer Gift Cards: means a range of gift card and digital codes issued by the Retailer which can be used to purchase goods and services from them in line with their terms and conditions.
Security Code: means the second factor of authentication printed on each Physical Gift Card and Print-at-Home Voucher. This is used along with the Reference Number to complete Registration.
Services: means any ancillary service provided by us including but not limited to personalisation, packaging, delivery and customer support.
Terms: means this document.
Wallet: means a folded, recyclable cardboard sleeve whi ch serves as the default packaging option for Physical Gift Card Orders at the Personalisation stage.
Website: means a website with the URL of lifestylegiftcards.co.uk hosted by us and used by you to purchase and/or use Gift Cards and Services.

3. life:style Gift Cards and Services

We offer a Range of life:style Physical Gift Cards, eGift Cards and Print-at-Home Vouchers for sale on the Website and Retail Mall Gift Cards available for purchase at our partner retailers in the UK. We also provide Services to facilitate the delivery of Orders.
Gift Cards are not redeemable for cash, and they cannot be used in retail stores. They can only be used for Redemption. All Gift Cards sold via our Website are subject to delayed Activation to comply with our fraud checks and anti-money laundering monitoring procedures.
The use of the Reference Number is subject to these Terms, as may be varied by us from time to time. Purchase and/or use of a Gift Card and the Redemption, or attempted Redemption, of the Gift Card constitutes your acceptance of these Terms and the terms of use as defined at the Redeem Website.

We reserve the right to take appropriate action where, in our opinion we suspect or believe that there is a risk of fraudulent or illegal activity or if we have a justifiable cause for concern. Such action may include but is not limited to the cancellation or suspension of the Gift Card. Such action does not affect your legal rights.

3.1. Physical life:style Gift Cards

Physical Gift Cards are available for Personalisation.
Each card purchased displays a Reference Number and Security Code, both of which are needed for Redemption. There is also QR code which can be scanned which, on occasion, will populate the Reference Number automatically as part of Registration.

3.2. Digital life:style eGift Cards

eGift Cards are available for Personalisation.

When ordering an eGift Card you consent to its immediate sup ply, even if you have specified a future scheduled date in Personalisation. If you wish to cancel the Order, as per your rights outlined in clause 5 and 7 of these Terms, then the date of Order Confirmation shall be taken as the beginning of the 14-day cancellation period .
Upon purchasing an eGift Card an email is sent to the intended recipient of the eGift Card containing a link to activate the eGift Card. The email will also contain a four-digit PIN within the body of the email that must be entered after following the link to the Redeem Website.
It is the recipient's responsibility to ensure that the link and PIN are kept safe.

3.3. Print-at-home life:style Gift Cards

We offer a Range of Print-at-Home Vouchers available for Personalisation.
After purchasing a Print-at-Home Voucher you will be sent an email with a link to download a PDF rendering of the voucher. It is recommended you print and cut-out the voucher along the printed guidelines.
While we endeavour to pro vide a high-quality digital image on the PDF, we do not warrant the quality of the final printout as this is subject to the capabilities of your own printing equipment.

3.4. Retail Mall Gift Cards

Through our UK retail partner network, we offer for sale a range of Retail Mall Gift Cards which are not available for Personalisation.
Each Retail Mall Gift Card has a unique Gift Card Code (the Code) recorded on the reverse of each card and the Code is subject to our Activation process.
The Code can be revealed by removing the silver and black foil on the back of the card using the edge of a coin. Do not press too hard. If the Code is damaged or partial obscured, it will not be possible to replace. The Code can then be entered as part of Registration and progress to Redemption as per any other Gift Card.

3.5. Gift Packaging Service

Each of our Physical Gift Cards are packaged into your choice of a Wallet or a Premium Box at an additional cost. Both options include an insert card. If you have added a personalised message in the purchasing process it will feature on this insert.
The assembly of the packaging is a complementary service and is performed at our reasonable endeavours. We are not responsible for any damage to either the Gift Card or the packaging which may occur during the performance of this service.
Any personalisation of the Gift Card(s) including but not limited to personalised messages, design templates and/or box packaging is your responsibility and finalised at the point of sale. We cannot amend any personalisation after the point-of-sale so it is your responsibility to ensure that the information supplied and/or choices made are correct.

 

3.6. Email

We provide eGift Cards, Print-at-Home Vouchers, Order Confirmations, verification codes and password reset via our email service. This service is provided by us at our cost, at our reasonable endeavours; we do not guarantee the successful delivery of any email. We will, via Customer Support, do our b est to track non-deliveries and, where it is appropriate under these Terms, perform re-delivery or maintenance on our equipment to perform the expected operation.

3.7. life:style Account

In order to use the Services, you will need to register a life:style Account or you may use the Guest Checkout. Where a life:style Account is created, only one life:style Account can be registered and in doing so you agree to:

a) submit your own valid e-mail address;
b) create a password;
c) that all information that you submit will be true, accurate and not misleading;
d) keep confidential and secure, all aspects and information of your life:style Account including your password;
e) you are responsible for any and all uses of your life:style Account, whether or not you have authorised such use;
f) keep confidential and secure all aspects of other users' life:style Account information that you may have access to;
g) you will not use the Services for any unlawful or otherwise prohibited activity;
h) maintain and promptly update your life:style Account information to keep it accurate, current and complete at all times or as soon as reasonably practicable following any changes; and
i) notify us if you discover or suspect that your life:style Account has been subject to illegal, hacking or unauthorised use by emailing us. By logging onto the Website and creating a life:style Account, any misleading, inaccurate or false personal information will result in us reserving the right to de-activate your life:style Account and ban you from using our service in the future.

4. Gift Card Expiry

Other than as set out in 14, below, life:style Gift Cards and Gift Card Codes automatically expire 18 months from the date of purchase. It is the Recipient's responsibility to redeem the Gift Card(s) through the Redemption process within 18 months of the date of purchase. After expiry, the card, Reference Number, Security Code and Gift Card Code will become void and Redemption cannot be performed. Upon expiry, no refund of any unspent funds will be due to you. The Reference Number, Security Code, Gift Card and Gift Card Code belongs to us and cannot be exchanged for cash.

5. Availability and Pricing

A variety of Gift Cards and or Personalisation options are offered for purchase through our Website. All items are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed your order.
All prices are subject to change without notice and the price charged will be the price set out on the Website at the time of your order. The minimum sale price of an individual Gift Card is £5 and the maximum sale price of an individual Gift Card is £500. If you purchase multiple Gift Cards on a single day, the total amount that you purchase cannot exceed £1,000. Any Gift Cards purchased are only available for use within the United Kingdom.
Prices shall be as set out on the Website, in the Basket and within the Order Confirmation issued by us. In the case of orders for Physical Gift Cards, the Basket pric e displayed is exclusive of any postage and delivery costs. Delivery options and their costs are listed at the point of Checkout.
All payments must be made in British Pounds Sterling (GBP sterling). The Contract price is based on information available, details of the Gift Cards requested at the time of the order and on the assumption that you will comply with your obligations under the Contract. If such information, prices, costs, request or assumption changes prior to delivery of the Gift Cards then we reserve the right to amend the price accordingly

6. Formation of Contract

All Orders placed by you for Gift Cards shall be deemed to be an offer and shall only be deemed accepted by us upon the earlier of:

• the issue of the Order Confirmation;
• or delivery of the Gift Cards.

Unless otherwise agreed we may modify the specification of Gift Cards. The Contract is not a contract for sale of goods by description. All and any descriptive ma tter, specifications and advertising issued by us will not form part of the Contract and are solely aimed at giving an approximate idea of the Gift Cards described in them. In particular, but without limit, the identity and number of Retailers who we offer on the Redeem Website may vary from time to time and this is specifically acknowledged and accepted by you.

Any Order accepted by us may only be cancelled or varied by the you with the prior written consent of us and on terms that you shall indemnify us in full against all losses (including loss of profit), costs, damages, charges and expenses incurred (directly or indirectly) by us as a result of such cancellation or variation. This clause does not apply to consumers whose right to cancel is governed by the Consumer Protec tion (Distance Selling) Regulations 2000. If you are a consumer, your right to cancel ends on the expiry of 14 calendar days after the day on which you receive the Gift Cards. You must inform us either verbally or in writing, i ncluding by email, if you wish to cancel your Order within that 14-day period and return the cards by special delivery to us at 3 Bath Place, London EC2A 3DR at your cost. In the case of digital eGift Cards or Print-at-Home Vouchers you must email Customer Support and attach the Order Confirmation.

7. Delivery

Any orders for Physical Gift Cards will be delivered to you in accordance with the option selected on the Website. Indicative delivery times are given in good faith, are an estimate only and are dependent upon receipt by us of all necessary information from you. Time of delivery of Gift Cards is not of the essence. We shall not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by failure (f or any reason) to meet the delivery time/date stated/agreed (even if caused by our own negligence).
Gift Cards are delivered as stated in the Order Confirmation. Delivery shall be deemed to take place when t he Gift Cards arrive at the place stated in the Order Confirmation except that delivery to a carrier for the purpose of transmission to you shall be deemed to be delivery to you. We shall make arrangements for carriage of the Gift Cards in accordance with the option selected by you from the options available via our Website.
We may deliver Gift Cards in instalments and in any sequence. Default by us, howsoever caused, in respect of one or more instalments shall not entitle you to terminate the relevant Contract as a whole.
If you fail or refuse to accept delivery of any Gift Cards when they are ready for delivery in accordance with the relevant Order; or we agree (at our sole discretion) to postpone delivery of the Gift Cards at your request; or you fail to provide any instructions consents or authorisations required to enable the Gift Cards to be delivered on the due date; then the risk in the Gift Cards shall pass to you, delivery of the Gift Cards shall be deemed to have taken place and we may sto re or arrange for storage of such Gift Cards and charge the you for all related costs and expenses (including storage, insurance and additional delivery costs).
Upon delivery to you all Gift Cards should be immediately examined. We shall not be liable for any shortages in Gift Cards unless the same is notified by you to us within 5 working days of delivery. Subject to such notice being duly given, we shall if we are satisfied that any Gift Cards have not been delivered at our sole discretion, arrange for delivery of such Gift Cards or give credit to you for the same (as soon as practicable).
If the delivery address that has been entered into the Website has multiple occupiers, such as a block of flats, we cannot be held liable for the loss of the Gift Cards once a signature has been obtained fo r the special delivery at that given address.
If an order has been lost or stolen, you should contact us without undue delay using the contact details shown on our Website. If the order was placed using o ur Delivery Agents then replacement Gift Cards will be issued promptly.
If a non-delivered order was placed using Royal Mail First Class Post then the below process applies:

a) You must contact us without undue delay using the contact details shown on our Website informing us of non-delivery. An investigation will then begin between Royal Mail and our Customer Service Team.
b) If after 5 days, you still require the Gift Cards, then you will be asked to place another order on the Website and we will pay any delivery charge. If after 20 days we discover that the original Gift Cards have been lost/stolen, we will issue a full refund to you up to the value of the original order placed.
c) If you do not require a replacement Gift Card then we will still need to undergo an inv estigation with our Delivery Agents. This process will take up to 20 days. If after 20 days we are satisfied that the Gift Cards have been lost/stolen then we will refund to you the value of the order.

8. Distance Selling
The time limit for the performance of our Contract is 30 days from the date we accepted your order. The three to five days mentioned on our Website for delivery is strictly for guidance only. Due to the sheer volume of deliveries at peak periods delays may occur.
You have the right to cancel your order within 14 days after receiving the Gift Card(s) under the distance selling laws of the UK and receive a full refund of any monies paid. If you Activate your Gift Card within these 14 days it will be taken that you agree to waive this right. You should contact Customer Support by email or write to us at 3 Bath Place, London EC2A 3DR. You will be responsible for paying the cost of returning the Gift Card(s) to us. A refund will only be provided upon our receipt of the returned Gift Card(s)

9. Payment Options

Accepted forms of payment are debit or credit cards for example Visa and MasterCard. Unless indicated otherwise, the purchase of Gift Cards will be fully billed at the point of sale and on conclusion of Checkout. We use a third-party PCI compliant Payment Processor and we do not hold any financial information. If your payment cannot be verified, is invalid or otherwise unacceptable, your order may be suspended or cancelled automatically. Card processing fees may apply even if the Card has expired or changed by the time we submit the charges. Any problems encountered in the processing of your order are not our responsibility.

10. Cancellations and Returns

Other than as set out in Clause 6 and 8 we do not offer refunds or cancellation or returns.

11. User Content and Conduct

11.1. The user is solely responsible for all content posted, uploaded, transmitted, distributed, stored, created or oth erwise published through the Services (User Content) including any content used in Personalisation of a Gift Card and/or Insert. This cont ent must comply with the rules set out below. They do not create any private right of action on the part of any third-party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.

11.2. We reserve the right to cancel a life:style Account at any time for any reason in our sole discretion. You agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Services content, which falls under any of the following:

a) unlawful, harassing, obscene, pornographic, sexually explicit or indecent, vulgar, suggestive, violent, threatening, hateful, offensive, discriminatory, bigoted, abusive, inflammatory, invasive of privacy or publicity rights, fraudulent, deceptive or otherwise objectionable;
b) any sexually explicit User Content;
c) language or user condu ct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation;
d) posting any unsolicited or unauthorized advertising, spam or junk mail, including chain messages and pyramid schemes;
e) submitting any User Content that is alleged to infringe any patent, trademark, trade secret, copyright, or other proprietary right or intellectual property;
f) posting User Content originally posted by another user without permission or attribution;
g) content designed to deceive or trick the user of the Services;
h) material that impersonates any person/entity or otherwise misrepresents your affiliation with a person/entity;
i) private information of any third-party, including but not limited to addresses, phone numbers, email addresses or credit card numbers;
j) viruses, corrupted data or other harmful, disruptive or destructive files or code, script or other software designed to automate any functionality on the Services;

11.3. If there is content that is objectionable for any of the above reasons or otherwise, please let us know by sending us an email to [email protected] . We will review your concerns, but we have the right in our sole discretion to make the final judgment on whether the Terms have been violated and to determine what, if any, action should be taken.

11.4. While we do not control and are under no obligation to screen, edit or monitor any User Content that is posted, stored or uploaded onto the Services, we reserve the right to remove, screen or edit any content posted, stored or uploaded onto the Services at any time for any reason without notice. You are solely responsible for backing up your content and replacing any content you post, store or upload onto the Services at your own costs and expense. We take no responsibility or liability for any content.

11.5. Other than for f eedback provided with respect to the Services, you retain ownership of any content you post, store or upload onto the Services. You therefore allow us and our affiliates the right to use, reproduce, modify, adapt, publish, translate, distribute and display such content throughout the world in any manner or media, on or off the Services. You represent and warrant that:

a) you own and control all of the rights to the content that you post, store or upload on the Services or that you have the right to make available such content via the Services;
b) the User Content posted, stored or uploaded onto the Services is accurate and not misleading;
c) our use of the User Content you supply does not violate these Terms and will not violate any rights of, or cause injury to, any person or entity.

11.6. You are solely responsible for your conduct and the conduct of anyone who uses your life:style Account with respect to the Services, and you agree that you will not permit anyone u sing your life:style Account to conduct any of the following in connection with the Services:

a) use the Services in a manner that could potential ly interfere with, disrupt, negatively affect or inhibit other users from full enjoyment of the Services or that could damage, disable, overburden or impair the functionality of the Services in any way inconsistent with the Terms;
b) flag content or report abuse for improper purposes or without good reason;
c) use the Service for any illegal or unauthorised purpose or engage, encourage or promote any illegal activity;
d) imply that you have any connection with us or that we have endorsed you or any products/services for any purpose;
e) create a life:style Account, post or upload any content if the person is not over 18 years of age;
f) use or attempt to use another user's life:style Account without their authorisation or ours;
g) modify, adapt, hack or emulate the Services;
h) use any interf ace not provided by us to access the Services or to extract data;
i) develop any third-party applications that interact with User Content or the Services without our prior consen t;
j) avoid or attempt to avoid any filtering, security measures or other features designed to protect the Services or third-parties; and
k) infringe upon/violate the rights of us, our users or any third-party.

11.8. Should your life:style Account be disabled, you or anyone acting under your discretion are strictly prohibited from creating another life:style Account with us. We take no responsibility or liability for any user conduct, mistakes, defamation or omissions that you may encounter during your use of the Services. Your use is at your own risk.

11.9 If, at our total discretion, we consider that you have breached the terms of this clause 11, we reserve the absolute right to cancel any outstanding order and/or /block/ban/delete your life:style Account and this action by you will be considered a material breach of your Contract. Where relevant we will contact the authorities if we consider the posted/uploaded material may have broken any criminal law.

12 . Data Protection and Privacy

All information provided by you as a purchaser and/or Recipient of the Gift Card(s) is governed by our separate Privacy Policy which can be found by following the link in the footer of the Website. In purchasing and or using any products and/or services from us, and in agreeing to be bound under these terms, you also agree to be bound by the terms of our accompanying Privacy Policy.

12.1 By purchasing the Gift Cards and/or using them, you agree that we can use your personal data in accordance with our Privacy Policy. Our Privacy Policy includes details of the personal data that we collect, how it will be used, and who we pass it to.

12.2 We collect and process personal data (such as name, address and e-mail address) when you purchase the Gift Cards online or set up a life:style Account. We use this data to deliver the Gift Card(s) to you or the person you have requested us to send the Gift Card(s) to. We may also collect such personal data when you contact us in order for us to assist with a query about the Gift Card(s) you hold or to process a Gift Card Redemption request.

12.3 We will only share your personal data with third parties and with other companies in the Motivates group of companies in order to provide Gift Card delivery or customer contact centre services on our behalf.

12.4 We will not use your personal data for marketing, unless, when you purchase your Gift Card(s) online (or such other time we contact you), you opt in to receiving marketing information. If you have provided such opt-in, we may from time to time contact you with details of products and services we think may be of interest to you. If you no longer want to receive such communications, you can click the unsubscribe button in the footer of any marketing email we've previous ly sent, or adjust the setting in the \\"My Account\\" section of the Website.

12.5 You explicitly consent to us accessing, processing and retaining any information you provide to us for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under data protection legislation.

13. Miscellaneous

13.1. Lost or Stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card. If an unauthorised party has partially or fully redeemed your Gift Card(s), we shall not be liable for a partial or full refund. If you have lost or misplaced your Gift Card and the balance has not been spent or changed from the original amount, contact Customer Support. You will be liable to pay us for any reissue fees incurred.

13.2. Your Gift Card; Your responsibility
You are responsible for the use and safety of yo ur Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been negligence by us. Prot ect your Gift Card information by viewing it in privacy to ensure no one views and records your Gift Card information. We strongly encourage you to have a passcode on your mobile device.

13.3. Retailer Insolvency
The funds on Gift Cards, Gift Card Codes or life:style for Business Rewards Gift Cards are not covered by the Financial Services Compensation Scheme. In the event of a Retailer Gift Card issuer becoming insolvent some or all of the funds may not be available to spend. There is no obligation on us to replace or exchange any products in such circumstances.
If there is cause for concern regarding solvency, there may be times when Motivates Inc. Ltd temporarily suspends the listing and availability of any participating retailer. This is to purely to protect our clients and customers from exchanging their Lifestyle Voucher for a retailer gift card or e-gif t card that may, according to news reports and reliable, publicly obtainable trading information, potentially be null and void shou ld any such retailer go into administration or become insolvent.

13.4. Errors
We attempt to be as accurate as possible however sometimes errors may occur. We do not represent or warrant that any description, Gift Card, Retailer or pricing information displayed on our Service is accurate, complete, reliable, current or error-free. In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly, or to cancel the order and refund any charged amount.

13.5. Proof of Identity
You must be over the age of 18 to place Orders on our Website . We reserve the right to ask for proof of Identity from any customer until satisfactory documentation is provided. All information supplied when registering must be accurate and complete in all respects. Orders for Physical Gift Cards greater than £500 in value can only be delivered to the billing address registered to your credit/debit card. If the address does not match the payment will be dec lined. Where an life:style Account is suspended, customers should contact us without undue delay using the contact details shown on our Website.

13.6. Excluded Users and Territories
You are not permitted to purchase products or services from us if you are:
Located in, under the control of, a national or resident of any country to which the United Kingdom has embargoed goods or services or is designated by the United Kingdom Government as a 'terrorist supporting' country; and
Listed on any United Kingdom list of prohibited or restricted parties.

13.7. Contact Us
Should you have any questions or concerns regarding these Terms, our Services or require assistance please contact us at [email protected]

13.8. Marketing
Upon purchasing any Gift Cards from the Website you will be given the option to receive future notifications/ma rketing information by way of, including but not exclusive to, email and/or mobile text, if you wish to rec eive these future notifications please opt in by checking the box when presented with the same.

13.9. Charity Donations
We provide a facility for you to use your Gift Card value (in part or full) to donate to a charity whom we have listed within the Sustainability & Charities category of the Redeem Website.
We will deduct a processing fee of £1 (incl. VAT) from each individual donation, regardless of value.
Whilst we have established relationships with each of the charities that appear, we have no commercial, contractual or beneficial arrangements with them. We will, however, ensure that each donation, less the processing fee of £1 (incl. VAT), is paid to the charity as nominated within 28 days of the date that the donation is made.

13.10. Redemption and Important Information
Some Retailer's Redemption options are subject to restrictions such as specific valid ity periods, delivery formats or in store/online only redemption. This is out of our contr ol. However, we provide clear details for each retailer in each retailer's Important Information section. We also provide a link to their full gift card terms and conditions (if they have an online link to their specific gift card terms).
Once you have confirmed your chosen retailer e-gift card, it is not possible to cancel if these restrictions cannot be met, so please check carefully.

13.11. Complaints
Our Customer Services Team welcome your feedback on our products and services. Please email us on [email protected]
Please note once Redemption has taken place and have successfully received a Retailer Gift Card, you are subject to their terms and conditions, so any complaints at this stage of the process are to be taken up directly with the retailer.

14. life:style for Business Rewards

This section describes the additional terms and conditions where Corporate[ PT1] Customers purchase Gift Cards from us for use within their business . In these circumstances the following additional terms will apply:

14.1. Validity
life:style for Business Rewards are typically valid for two years from date of purchase. Shorter expiry dates may apply from time-to-time. The exact expiry date is printed on the voucher and/or advised upon successful activation.
The Gift Card must be Registered and fully Redeemed before the expiry date or it will no longer be valid.

14.2. Fraud Prevention
For fraud prevention reasons, debit and credit card use, as well as your company's account credit use, may be queried and we may block further usage, either completely or only in certain territories. In such circumstances, you can contact our Customer Services Team.
We and our Retailers reserve the right to, at any time suspend, restrict or cancel your gift card/e-gift card/gift card code or refuse to issue or replace a gift card/e-gift card/gift card code for reasons re lating to the following:

a) we are conce rned about the security of your account or gift card/e-gift card/gift card code(s) we have issued to you;
b) we suspect your account is being used in an unauthorised or fraudulent manner;
c) we need to do so to comply with the law.

If we do this, you may contact our Customer Support to obtain the reason for the suspension, restriction or cancellation and we will tell you as soon as we can or are permitted to do so.

We may also refuse to pay a transaction:

a) if we are concerned about security of your Gift Card or we suspect your Gift Card card is being used in an unauthorised or fraudulent manner;
b) if we have reasonable grounds to believe that you are acting in breach of this agreement;
c) if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
d) because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

If we refuse to authorise a transaction, you may contact the Customer Support and we will help investigate to advise why, if practicable, unless it would be unlawful for us to do so. While speaking with Customer Support you may have the opportunity to correct any information we hold, and which may have caused us to refuse a transaction.

14.3. Packaging & Delivery

We charge for delivery for all Corporate [PT2]orders. The fee for this service will be advised at the time of placing your order and may vary depending upon volumes, complexity and delivery charges.
Orders before 4pm on weekdays will typically be sent by Royal Mail First Class post the same day. Royal Mail advises that delivery may take between 1-5 working days.
If an Order is urgent, you can also request an eGift Card to be emailed free of charge by calling Customer Support. Alternatively, you can choose our courier service or collect from our Office address.
All o rders can be sent to you, directly to the recipient or to another address at your request.
If you haven't received the delivery within a reasonable timeframe and you believe it has gone astray in the post please contact us as soon as possible. Then, subject to checks to ensure, if it hasn't been redeemed, we'll cancel the original order and then we can provide a duplicate, or eGift Card, free of charge.
Whilst we will do our utmost to ensure that your Gift Card is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.
For more urgent deliveries, we recommend our courier service. Orders placed by 1pm on working weekdays will be dispatched the same day. Details of this non-refundable service are as follows:

a) UK mainland deliveries only
b) Day courier - next working weekday delivery - from £6 .50 + VAT
c) The courier charge covers up to fiv e Gift Cards with Wallets or Premium Boxes to the same address
d) Orders of under 150 Gift Cards placed on Fridays after 4pm, or at any time on weekends or Bank Holidays, will be dispatched on the next standard working day. Orders over 150 can take up to two working days.
e) Deliveries are usually made at any time up to 5.30pm, but may be up to 9pm on particularly busy days before Christmas
f) No signature is required

Christmas deliveries: last order dates, delivery times, opening hours and courier charges may change over the Christmas and New Year period. For more information on all seasonal variations please contact us at [email protected].

15. Black Friday Competition Terms

Full terms and conditions for our Black Friday competition can be found here.

 

16. Black Friday Spend and Get Promotion

Full terms and conditions for our Black Friday promotion can be found here.

 

17. Advent Calendar Competitions Terms

Full terms and conditions for our Advent Calendar competitions can be found here.


Last Updated 28 November 2023